BRIDGING - drawing out other peoples points of view, demonstrating that you understand what they are getting at, giving credit where credit is due and praise in response to their good ideas and suggestions, joining your view with theirs.

ATTRACTING - conveying your enthusiasm for your ideas, getting people to feel that they are all part of an exciting project.

In general:

• KNOW WHAT YOU WANT
• CONFRONT YOUR FEARS
• LEARN TO SAY NO
• EXPRESS YOUR FEELINGS
• BE DIRECT
• STICK TO THE POINT
• LEARN TO DEFUSE AGGRESSION
• DONT FORGET BODY LANGUAGE
• DISCOVER THE POWER OF PRAISE AND ACKNOWLEDGEMENT
• RECOGNISE THE DIFFERENCE BETWEEN ASSERTIVENESS AND AGGRESSIVENESS